The content on this website is provided for your general
information and use only. By accessing or purchasing from this site, you agree
to comply with these Terms & Conditions. We reserve the right to update or
amend these terms at any time without prior notice.
All products are offered subject to availability. If, for
any reason, we are unable to fulfill your order, you will be offered an
alternative product or a full refund.
Custom-made products are designed exclusively for you and
therefore cannot be refunded. They may, however, be replaced in the rare case
of a defect. Once production has begun, custom orders cannot be cancelled.
Non-custom products are eligible for a full refund if
returned within thirty (30) days of receipt, provided they are unused and in
original condition. Goods are not sold on a trial basis, and customers are
responsible for the safe return of any item. We offer one complimentary
exchange per order; any additional exchanges will incur service and shipping
charges.
We accept multiple secure payment options, including Amazon
Pay, PayPal and PayPal Pay Later, Apple Pay, Google Pay, and all major credit
and debit cards.
If your order arrives damaged, defective, or incorrect, you
must notify us within seven (7) days of receipt. We will arrange a replacement
or refund once the item has been thoroughly inspected. Please note that normal
wear and tear, misuse, fraudulent or customer-caused damage is not covered
under this policy.
Orders may be cancelled within twenty-four (24) hours of
placement provided the item has not yet been dispatched. Once dispatched,
cancellations are no longer possible, and the standard returns process will
apply. Custom orders cannot be cancelled once production has started.
We collect only the information necessary to process and
deliver your order efficiently and provide after-sales service. Your personal
details will never be shared with third parties for marketing purposes.
All content on this website, including text, images, logos,
and designs, is the property of Laverapelle and is protected under intellectual
property laws. Any unauthorized use is strictly prohibited.
We will not be held
liable for any indirect, incidental, or consequential damages arising from the
use of our products or website. Our maximum liability is limited to the total
value of the order placed.
Nothing in these Terms & Conditions affects your
statutory consumer rights.