Shipping, Returns & Exchange Policy
Shipping & Delivery
Orders are processed within two to three business
days unless otherwise
specified. Delivery typically
takes between five to ten business days, depending on your location. Customers
are responsible for providing accurate delivery information; we cannot be held
liable for delays or failed deliveries caused by incorrect details. While we assist
in cases of courier delays or customs clearance issues, we cannot guarantee
specific delivery dates.
We ship
worldwide and primarily work with UPS, FedEx, and DHL to ensure safe and
reliable delivery. Shipping
costs are calculated at checkout based on order size, shipping option, and destination.
Returns
We want you to be completely satisfied with your purchase. If a product
does not meet your
expectations, it can be returned
within thirty (30) days of receipt, provided
it is unused, in its original condition, and accompanied
by proof of purchase. Once received and inspected, a full refund will be issued
promptly.
Exchanges
If you require a
different size or product, you may request an exchange within thirty (30) days
of receipt. The first exchange is complimentary, but subsequent exchanges will
incur service charges and shipping costs. Any price differences between
products will be adjusted
before shipment.
Responsibility
Customers are
responsible for the safe return of items, including secure packaging to prevent
damage in transit. We keep our prices as low as possible, which is why return
shipping costs are not covered
by us unless the item was damaged,
defective, or incorrect upon arrival.
Important Notes
Each of our products is handmade, and slight variations in measurements are natural and within acceptable tolerances. Leather is a natural material, so unique variations in color, texture, and markings are to be expected and should be considered part of its character, not defects. For jackets and vests, zippers are typically positioned on the left side.
